Legal

Privacy Policy

How SmartCare FM Services collects, uses, and protects your personal information.

Last updated: 19 July 2026

1. Introduction

SmartCare FM Services ("SmartCare FM", "we", "us", or "our") is committed to protecting the privacy of visitors to our website and clients who use our facility management, cleaning, and office assistant services across Dubai and the UAE. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

  • Contact details you provide through our contact form, quote requests, or phone/WhatsApp enquiries — including your name, email address, phone number, and property or business address.
  • Service details such as the type of service requested, property size, and preferred scheduling, needed to prepare a quote or deliver our services.
  • Communications you send us via email, WhatsApp, or our website's contact form, which we retain to respond to and follow up on enquiries.
  • Technical information such as browser type, device type, and pages visited, collected automatically to help us understand site usage and improve performance.

3. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide quotes for our services
  • Schedule, deliver, and manage the facility management or cleaning services you request
  • Send service confirmations, updates, and invoices
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations in the UAE

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We may share your information with trusted third parties strictly where necessary to deliver our services, such as:

  • Field staff and technicians assigned to carry out your requested service
  • Payment processors, where applicable, to process transactions
  • Service providers who support our website or business operations (e.g. hosting, email delivery)

We require any third party we work with to handle your information securely and only for the purposes we've authorised.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies or similar technologies to improve site functionality and understand how visitors use our site. You can control or disable cookies through your browser settings, though some site features may not function properly as a result.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements under UAE law.

8. Your Rights

You may contact us at any time to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to any legal retention obligations
  • Opt out of marketing communications

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: